Return & Refund Policy — SB Originals

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.
• To be eligible for a return, your item must be unused, unwashed, and in its original packaging, with all tags and labels intact.
• Items that appear worn, damaged, or altered will not be accepted.

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene and handling standards. These include:

• Socks that have been tried on or removed from their sealed packaging
• Gift cards and promotional items

3. Return Process

• To initiate a return, please contact our support team at therealsoftbespokeoriginals@gmail.com.
• Include your order number, item(s) to be returned, and the reason for the return.
• Once approved, you will receive return shipping instructions.
• Customers are responsible for the cost of return shipping, unless the item received was damaged or incorrect.

4. Refunds

• Once your returned item is received and inspected, we will notify you by email.
• If approved, your refund will be processed within 5–10 business days and credited to your original method of payment.
• Shipping fees are non-refundable, except in cases of defective or wrong items.

5. Exchanges

• If you wish to exchange an item for a different size or color, please contact us within 7 days of delivery.
• Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please email us within 48 hours of delivery with clear photos of the product and packaging. We’ll replace or refund the item at no additional cost.